Terms and Conditions
Please read these terms carefully before booking our services
Last updated: 7 September 2025
1. Agreement to Terms
By booking and using our dog training services, you agree to these Terms and Conditions. These terms apply to all services provided by Blupi Dog Training, including private sessions, group classes, workshops, and consultations.
2. Booking and Payment
- Payment is required in full at the time of booking unless otherwise agreed
- We accept all major credit cards and bank transfers
- Package deals must be paid in full before the first session
- Prices are subject to change with 30 days notice
3. Cancellation and Rescheduling
- 24 hours notice is required for cancellations or rescheduling
- Cancellations with less than 24 hours notice may incur a 50% cancellation fee
- No-shows will be charged the full session fee
- We reserve the right to cancel sessions due to weather or unforeseen circumstances
- Refunds for our cancellations will be processed within 7 business days
4. Client Responsibilities
- Ensure your dog is up to date with vaccinations and flea/worm treatments
- Inform us of any health issues, behavioral problems, or bite history
- Provide a suitable training environment for in-home sessions
- Attend sessions punctually and be prepared with required equipment
- Practice exercises between sessions as recommended
- Supervise your dog at all times during group classes
5. Health and Safety
We prioritize the safety of all dogs and humans in our care. Dogs showing signs of illness will not be admitted to group sessions. We reserve the right to refuse service to dogs displaying dangerous aggressive behavior.
- Dogs must be current on vaccinations (DHPP, Rabies, Bordetella)
- Sick dogs should not attend training sessions
- We may recommend veterinary consultation for behavioral issues
- Emergency veterinary costs are the responsibility of the dog owner
6. Limitation of Liability
While we take every precaution to ensure safe training sessions, dog training involves inherent risks. Clients assume responsibility for any injuries to persons or damage to property that may occur during or as a result of training sessions. Our liability is limited to the cost of services provided.
7. Training Results
We cannot guarantee specific training outcomes as results depend on many factors including the dog's temperament, age, health, and the owner's consistency in practicing exercises. We will work diligentlyto help achieve your training goals using proven, positive reinforcement methods.
8. Privacy and Data Protection
- We collect only necessary information to provide our services
- Your personal information will not be shared with third parties without consent
- We may use photos/videos for marketing with your written permission
- You have the right to request deletion of your personal data
9. Intellectual Property
All training materials, methods, and content provided during sessions remain the intellectual property of Blupi Dog Training. Clients may use these materials for personal use with their own dogs but may not redistribute or teach these methods commercially without written permission.
10. Dispute Resolution
We are committed to resolving any concerns promptly and fairly. Please contact us directly to discuss any issues. These terms are governed by the laws of England and Wales. Any disputes will be resolved through the appropriate courts in London.
Questions About These Terms?
If you have any questions about these Terms and Conditions, please don't hesitate to contact us.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.